Terms & Conditions
Refunds are accepted and given subject to compliance with the agreed Terms & Conditions.
Notification of Cancellation:
Must be provided by legible medium; post, fax or email within 7 working days from date of delivery, or verbal communication by obtaining a Returns Authorisation Number from KayCo Ltd within 7 working days from date of delivery. Written confirmation will be sent to the consumer within 3 days & title of the goods will be returned to KayCo Ltd.
Return of Goods:
Goods must be returned to the registered company address in a reasonable condition. The consumer is liable for the cost of return postage, if necessary, insuring the parcel against loss or damage in transit. Products returned damaged or tampered with will not entitle consumer to full cancellation rights (Regulation 8(2)(b)(ii)).
Return of Used Product:
The consumer is under duty to take reasonable care of items in their possession. Replenishable items must be returned unused for refund. If goods are returned used or not in a reasonable condition, the consumer loses their right to cancellation of those items. Any refund given is subject to replacement costs chargeable to the consumer (Regulation 13(I)(c)).
Purchase Incentive Offers:
All items offered as purchase incentives form part of the whole purchase, and must also be returned complete and unused to qualify for refund. Any used items, or items not returned will be charged at the recommended retail price shown on the most up to date price list.
Postage and Packaging:
Where postage & packaging is charged or applied separately as an additional service, it becomes non-refundable upon cancellation of the order under the agreed Terms & Conditions.
Orders purchased on finance, either interest free or interest bearing carry a £10 cancellation fee, which is payable prior to termination of the contract.
Please Note: This information is provided here, in the pre-purchase Information Brochure, on the checkout stage when ordering via our online store and on the customer’s copy invoice at the time of delivery, and is legislation set down by the Trading Standards Authority & the OFT, by which we are legally bound to comply.